Refund & Return Policy
Effective Date: 01/08/2026
At *Dr. Praana*, we strive to provide a reliable and transparent healthcare experience. Please read our Return & Refund Policy carefully before using our services.
• Consultation fees are generally *non-refundable* once a consultation has been completed.
• If you cancel an appointment before the scheduled consultation time, you may be eligible for a refund or rescheduling, subject to the healthcare provider’s cancellation policy.
• If a consultation is cancelled by the doctor or Dr. Praana, you will be offered either a full refund or the option to reschedule your appointment.
If Dr. Praana supplies medicines or healthcare products:
• Returns are accepted only if the product is received damaged, defective, incorrect, or expired.
• Products must be returned in their original, unopened packaging.
• For health and safety reasons, opened or used medicines and healthcare products cannot be returned unless required by applicable law.
Approved refunds will be processed using the original payment method within *7–14 business days*, depending on your payment provider.
To request a return or refund, please contact our customer support team with:
• Your order or appointment reference number
• A brief description of the issue
• Photos of damaged or incorrect products (if applicable)
Dr. Praana reserves the right to update this Return & Refund Policy at any time. Any changes will be published on this page with the updated effective date.
For any questions regarding returns or refunds, please contact the Dr. Praana support team using the contact information provided on our website.
